Refund Policy — Luxiva AI

We want you to be satisfied with Luxiva AI. This policy explains how refunds work for subscriptions, collaborator seats, and points top-ups.

1. Subscriptions

Monthly subscription fees are generally non-refundable once a billing period has started. If you cancel, your plan stays active until the end of the current period and will not renew. If you believe you were charged in error, contact us within 14 days.

2. Collaborator seats

Additional collaborator seats follow the same terms as subscriptions. Removing a seat stops future charges; the current period is not pro-rated.

3. Points top-ups

Unused top-up points are refundable within 14 days of purchase, provided the points have not been used. Once consumed, they are non-refundable.

4. How to request a refund

Email hello@luxiva.ai from the address associated with your account, including your workspace name and transaction details.

5. Processing time

Approved refunds are typically processed within 5–10 business days.